Help Center

Browse our website, select your favorite products, add them to the shopping cart, then proceed to the checkout page. Fill in the necessary shipping information and complete the payment.

Log in to your account, go to the “My Orders” page where you can view the detailed status of all your orders. If you have any issues, please contact our customer service team.

If your order has not been shipped, you can contact customer service to cancel or modify your order. Orders that have already been shipped cannot be canceled or modified.

Yes, we offer international shipping to multiple countries and regions worldwide. When you select your shipping destination at checkout, the system will display specific shipping costs and estimated delivery times.

Shipping fees are calculated based on the destination country and order weight. The specific shipping fee will be displayed at checkout.

Domestic orders typically take 3-7 business days, while international orders require 7-21 business days, with specific times depending on the destination country and local postal services.

Please contact customer service within 30 days of receiving the product to request a return. Ensure the product is unopened, unused, and in its original packaging. We will provide you with a return authorization code and return address.

If the return is due to product quality issues or our mistakes, we will cover the return shipping costs. For returns due to other reasons, customers are responsible for the shipping costs.

We will process your refund within 7 business days after receiving and inspecting the returned product. The refund will be issued using the same payment method you used for the purchase.

You can contact us through our customer service email (support@example.com) or by phone. Our customer service team will promptly provide assistance for you.

Our customer service team’s working hours are Monday to Friday, 9am to 6pm (Beijing time). Inquiries during weekends and holidays may experience delays, but we will respond as quickly as possible during business hours.