Return & Exchange Policy
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- If the goods you received are different from the products you ordered, you can contact our customer service staff within 7 days of receiving the products, and we will provide return and exchange services. If you need to return the ordered products, please make sure that all products are unopened (when the transparent packaging tape on the outer packaging box of the product has been torn off, it is also considered unopened) and attach the invoice and other items indicated on the shipping document details, and you will get refund.
- If the return is caused by our work error (the product received is not the ordered product, or the packaging is damaged, etc.), we will arrange refund after verification.
- Return process：
- 1) Call our official service hotline
- 2) Provide proof of problems (allergy report, product pictures, etc.) if necessary
- 3) Send the ordered product back by express according to the customer service staff’s instructions
- 4) After the express delivery back to our warehouse and is verified to be correct, a refund will be arranged within 7 working days
- 5) Wait patiently for the refund, up to 10 working days
Contact us：If you have any questions about the shopping process, You can call our official hotline: 021-6290 7595 (9:00am-6:00pm on working day,)
You can send an email at any time for consultation: SALEFIVE@SCHIEHE.COM
In order to enable you to obtain a solution more quickly, please fill in the following email content as much as possible. Thank you for your understanding and support!
Order number:
Contact person:
Contact number:
Purchased product:
Request content:
(Note: If you need to return the product, please fill in the product name, quantity, and amount in detail)
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